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faqs

Unfortunately, Haus is not wheelchair accessible at this time. Our building has stairs at the entrance and no lift access, which may make it difficult for guests with mobility impairments. We understand this may be disappointing and are happy to recommend nearby venues that are more accessible if needed.

Permitted to the premises for the purpose of having a meal and when accompanied by an adult (unless attending an under 18s disco, when these restrictions are waived). Must vacate by 8pm (or 9.45pm if attending an under 18s)

We do not have on-site parking, but the closest option is the NCP Glasgow Ingram Street car park, just a short walk from Haus. Please note that parking fees apply, and we recommend checking the NCP website for current rates and opening times.

We love animals, but unfortunately, we cannot accommodate pets at Haus. This helps us maintain a comfortable and allergen-free environment for all our guests. 

To enquire about lost property at Haus, please email us at

info@hausglasgow.co.uk
Please help us by arriving on time and letting a member of the team know as soon as you arrive. We can only hold tables for a maximum of 15 minutes from the start time of your booking.
 
All deposits are non-refundable, non-transferable payments. These deposits are redeemable against your final bill. Please speak to your host or server on arrival for the best way to do this.
 
Should you need to cancel, please cancel via the link at the bottom of your booking confirmation email and our group terms & conditions will apply.
 
We do not guarantee any specific areas/tables, however we do our best to accommodate your preferred area/table requests and the management reserves the right to reallocate areas subject to availability. We reserve the right to refuse entry and/or service to any members of your party whom we deem to be intoxicated. We operate a Challenge 25 policy, please ensure ID is available if requested.
 
By booking with us you agree to our Terms and Conditions, please see our full booking terms and conditions by clicking here. If you would like to view our allergen sheets, please head to our allergens here.